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LBBC Announces Survivors’ Helpline Expansion

New volunteers needed as hours and outreach grow

November 28, 2012

Living Beyond Breast Cancer’s Survivors’ Helpline now offers live call hours Monday through Friday, 9:00 a.m. to 5:00 p.m. (ET). The expansion to the free, confidential peer support resource adds 35 additional hours for women with all types of breast cancer to speak directly with volunteers who have been through or are living with similar diagnoses.

At any other time, callers may leave a message or submit questions using an online form, and a volunteer will return the call within 24 hours.

History of LBBC’s Survivors’ Helpline

In the past, women could reach a volunteer live only on Tuesdays. A greater need for peer support, along with Helpline volunteers dedicated to helping other women and their families and caregivers through diagnosis, treatment, and survivorship, made the new hours possible.

“The Helpline was designed to provide confidential peer emotional support and information to empower women to make informed choices about their health care,” says Lynn Ann Folkman, LBBC’s recently named manager of volunteer programs.

About LBBC’s Survivors’ Helpline

“Callers can be matched to a woman who shares similar experiences like age, stage of diagnosis, treatment type, relationship status and race or ethnicity,” says Elyse Spatz Caplan, MA, LBBC’s director of programs and partnerships. “Whether a woman is newly diagnosed, in treatment or recovery, years beyond her diagnosis or living with metastatic breast cancer, the Helpline can provide a private, caring and understanding environment and access to additional LBBC resources.”

In addition to offering support and advice from their own experiences, LBBC volunteers are able to direct women to the educational resources and programs LBBC offers in print, online, and throughout the year.

“I am so pleased that women and families who have questions and concerns will have live access to the Helpline eight hours a day, five days a week, with all other calls answered within 24 hours,” says Jean A. Sachs, MSS, MLSP, LBBC’s chief executive officer.

Get Involved!

We are now seeking volunteers with previous helpline training to provide peer support to women affected by breast cancer on our Survivors’ Helpline. The Helpline is answered live by trained volunteers who are a minimum of one year beyond active treatment or who are living with metastatic breast cancer. The hours of the Helpline are Monday through Friday, 9:00 a.m. to 5:00 p.m. ET. If you can serve during these live hours and have previously been trained to provide peer support with a breast cancer program or helpline, we want to hear from you! To learn more, visit our volunteer page or email Lynn Folkman at